Exchange Policy
ALL ITEMS IN OUR "SALE" CATEGORY ARE FINAL. (No exchanges of refunds on sale items) We allow exchanges only of defective/damaged product for 2 weeks past the original purchase date. Please take note of the following
terms and conditions for returning merchandise.
Please call us at (213) 236-9260, 10:00 am to 5:00 pm PST, Monday through
Friday to schedule a return before shipping product back to us. This will
expedite and help ensure the proper action or credit upon processing.
- In order to expedite a return, please provide the following information
when requesting a return: Customer name, credit card number, original
purchase date, and reason for return.
- Customer is responsible for shipping charges for all products being
shipped for exchange or replacement. Products exchanged or
replaced will be shipped by us at our expense, using the same shipping
method as was used by you to ship the original products back to us. If the
carrier you select is not available to us, a comparable shipping method
will be selected.
- Customer is responsible for all risk of loss and damage to products
being shipped for return, exchange or replacement. Please fully insure
return shipment in case of loss or damage. Please use a carrier that is
able to provide you with proof of delivery such as UPS, Federal Express or
Airborne Express. This is for your protection as well as to ensure quick
action on your return.
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